Disabling Randomized MAC/Private Wi-Fi Address
NetworkTransitioning to 'GoTo' Phone System
Resources for new 'GoTo' phone syste
DialpadAug 10 Release
Features and bug fixes
Release NotesAug 4 Release
This release brings real historical analytics, side-conversation forward attachments, and a batch of reliability and security fixes to ticket dialogs, drafts, uploads, and impersonation.
Release NotesJuly 30 Release
My Tickets sorting now matches its label, create a customer from the Change Customer flow, plus search-link, comment, and view-count fixes.
Release NotesJuly 29 Release
Features and bug fixes
Release NotesJuly 28 Release
Features and bug fixes
Release NotesJul 27 Release
Features and bug fixes
Release NotesOutbound email cleanup
Removed the CougarDesk wordmark from outbound email footers.
Release NotesHappyFox ticket threading
Replies on migrated HappyFox tickets now thread onto the original ticket instead of creating duplicates.
Release NotesSide conversation count fixed
The side-conversation badge only counts conversations created by forwarding, matching the tab contents.
Release NotesShared macros
Macros can now be shared across multiple teams, departments, or individual users.
Release NotesOffice file previews
Word, Excel, and PowerPoint attachments now preview directly in the browser.
Release Notes