What's new in CougarDesk
🔍 Search inside conversations — find tickets by what was actually said, not just the title.
🚫 New Spam review page — see the inbound mail the filter rejected, and release anything caught by mistake.
💬 Never lose a reply — an expired session now warns you and keeps your draft instead of silently dropping it.
📋 Reliable ticket lists — paging no longer skips or repeats tickets, and Workflows shows all your automations.
📖 A refreshed Knowledge Base — new help-center homepage, article counts, and search that works everywhere.
…plus dozens of smaller fixes to email routing, ticket History, dashboard widgets, Forward, and view sharing.