✨ New Features
- Email and people autocomplete when adding someone to a side conversation — start typing a name or email and matching people show up instantly.
- Faster ticket list interactions — behind-the-scenes improvements to how we measure and speed up ticket list browsing.
🛠️ Improvements & Fixes
Notifications & replies
- Fixed a timing issue where replying across linked tickets (side conversations, forwards, and follow-ups) could sometimes miss notifying the right people or link things in the wrong order.
- Fixed a case where a notification that reached nobody was silently marked as sent successfully — this now surfaces properly for troubleshooting.
Spam handling
- Fixed a filter on the spam review page that could never actually match anything.
- The audit trail for releasing a message from spam now records every reason it was accepted, not just some.
General
- Fixed an inbound email edge case that could produce an error when no department was assigned.
- Fixed incorrect linking direction on certain follow-up emails.
🔒 Security & Reliability
- Various internal reliability and testing improvements to keep the platform stable as it grows.