Release Notes
What’s new in CougarDesk — a running changelog of shipped features and fixes.
Aug 10 Release
Features and bug fixes
Aug 4 Release
This release brings real historical analytics, side-conversation forward attachments, and a batch of reliability and security fixes to ticket dialogs, drafts, uploads, and impersonation.
July 30 Release
My Tickets sorting now matches its label, create a customer from the Change Customer flow, plus search-link, comment, and view-count fixes.
July 29 Release
Features and bug fixes
July 28 Release
Features and bug fixes
Jul 27 Release
Features and bug fixes
HappyFox ticket threading
Replies on migrated HappyFox tickets now thread onto the original ticket instead of creating duplicates.
Outbound email cleanup
Removed the CougarDesk wordmark from outbound email footers.
Shared macros
Macros can now be shared across multiple teams, departments, or individual users.
Office file previews
Word, Excel, and PowerPoint attachments now preview directly in the browser.
Side conversation count fixed
The side-conversation badge only counts conversations created by forwarding, matching the tab contents.