Description of Service
APU uses Everbridge, a mass notification system, in the event of a major incident on our campus. Everbridge will contact faculty, staff and students via their personal cell phone number and email with notifications, instructions, updates and resolutions.
Audience
Faculty
Staff
Students
Requesting Service
Affiliates of the University are automatically added to this system. Faculty and staff will be added to the system upon the start of their employment. Students are added at the beginning of their initial semester. Faculty and staff will be removed from the system weeks after their employment ends. Recent alumni will be removed within months of graduation.
Help for Service
Please Contact the IT Support Center at support.apu.edu
Customer Responsibilities
Each APU staff, faculty, and student should maintain current contact information, such as a cell phone number or email address with the appropriate department. This information will automatically update in our Emergency Notification System (Everbridge).
APU staff and faculty should update their cell phone or text message numbers by completing the Address and Phone Number Change Request Form.
Students should update their personal contact information through the APU Mobile App or at home.apu.edu.
Service Level Agreement